We demand protection, help, and information 24/7, and the service industries provide it around-the-clock. But directly servicing people and their needs around-the-clock is a high stress, high demand job where employee fatigue can undermine the mission performance expectations.

Media & Communications

TV, radio, newspapers, internet to meet the insatiable 24/7 demand for accurate information.

  • Unpredictable workload. Particularly for troubleshooting crews and technicians, the unpredictable workload can be incredibly challenging when trying to meet customer needs.
  • Variable workload. The customer support area of media and communications has a highly variable workload that is determined by call volume. Unfortunately, the call volume does not often match with the individual shiftworker’s preference for work hours.
  • Inefficient scheduling. Trying to match shiftworker preferences with the demand for work often leads to schedules that meet neither employee concerns nor business needs. This often translates to higher overtime and turnover.
  • Low morale. Poor work schedules and irregular work hours can lead to resentment and low morale.

Police, Fire, Ambulance

Emergency services requiring expert and compassionate assistance on a minute’s notice, and where life and death may hang in the balance. Police, fire, and emergency medical services personnel are required to serve and protect communities around-the-clock. These high demand, high stress occupations can result in employee fatigue and burnout and can significantly undermine performance.

Frontline emergency services personnel require a comprehensive support program so they can continue to serve the public and cope with the fatigue and stressors of the profession. Often overlooked, a key component of any comprehensive support program is an efficient work schedule designed to reduce fatigue and stress and that provides education and support on how to manage a shiftwork lifestyle.

  • Staff scheduling: Demand for service employees is rarely constant during the week. There are peak times of the day and week where more employees are needed. Conversely, there are times when employees would be idle if too many were scheduled to be working.
  • Fatigued Employees: The cumulative effect of night work, extended hours, and high rates of job-related stress can lead to fatigue-impaired employees unless proactive steps are taken to reduce the risk.
  • Turnover: High levels of stress and fatigue increases the risk of turnover.
  • Night Shift Errors: People are most likely to make mistakes in the pre-dawn “window of circadian low.” And in the service industry, errors can be costly or even deadly.



Despite many years of experience in shiftwork and 24-hour operations, the printing industry faces special challenges with the productivity and safety of its workforce – and does so in an increasingly competitive global market. This includes new competitors, new markets and the ever-cyclical roller coaster of demand and prices.

Traditional approaches to hiring, scheduling, and training no longer address today’s challenges and increased risks and liabilities. At the same time, the emergence of new products and processes and markets provides the chance to build human-centered high performance chemical processing facilities and 24/7 workforces from the ground up -- and avoid the costly engrained mistakes of the past.

  • Unpredictable workload. Because of seasonal and other irregular demands, the unpredictable workload can be very challenging when trying to meet customer needs.
  • Increased automation. With fewer employees required to do the work, it is essential that all employees be focused and alert while working.
  • Inefficient scheduling. Trying to match shiftworker preferences with the demand for work often leads to schedules that meet neither employee concerns nor business needs. This often translates to higher overtime and turnover.

How CIRCADIAN® can help you

For 30 years CIRCADIAN® has been helping companies in the service industry deal with the challenges of their line or work through the following areas:

  • Shift Schedule Optimization: Through proportional staffing, schedules can be optimized based on demand (from 911 call volume), reducing idle time, overtime, and providing better public safety.
  • Staffing Level Analysis: The optimal staffing level can be determined by an algorithm that provides a step-by-step analysis of the essential positions to be filled on each shift.
  • Managing a Shiftwork Lifestyle: This on-site training program provides critical information to help employees deal with the challenges of working shiftwork, especially the night shift. Includes information on fatigue, alertness, sleep, nutrition, health, family/social life and more.
  • Fatigue risk management systems: Comprehensive fatigue management programs will map out the course of action to maintain high safety standards while reducing costs associated with fatigue-related errors and incidents.


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